Your rental of any vehicle is subject to the terms and conditions of car rental imposed by the rental company, as well as the laws of Romania. Reserving a car at www.eurocars.com is subject to your acceptance of our terms and conditions. Your booking Confirmation indicates that you have understood and accepted the terms listed below.
Eurocars is not the company that will provide the car but acts as a brokerage portal between you and Rent-a-Car companies from Romania. Companies have been carefully selected in on the principle best quality for the best price. At the same time, Eurocars is more than just a portal, playing a partner role and helping you to have a rental service that fully meets your needs. Our 15 years of experience on the rental market Car of Romania represents a real benefit for you. This period allowed us to get acquainted with both the needs of the customers and the reality of this service on the domestic market.
The companies currently on our list are the ones that have proved over the years of collaboration as serious companies with services whose quality has been appreciated by customers. In the future, we will apply the same policy in selecting companies that offer you cars.
Even if car suppliers are fully responsive to the quality and terms agreed through the individual contracts you sign with them, our team is at your disposal to help you (where possible) to manage undesirable situations that may occur during car rental.
Our advice is to carefully read the rental agreement that you will sign with service providers listed on our website. Eurocars can not be held responsible for any inconvenience that may occur between you and the rental company throughout the rental process, from booking the website to the delivery of the car or unblocking the warranty. The company you have chosen from our list will assume all responsibility under the contract signed with you and the discussions between you and the company for the completion of the reservation.
Eurocars offers you cars by connecting you with the selected supplier. Basically, reservations are made directly between you and the supplier company through the Eurocars platform. The supplier company fully assumes responsibility for the proper conduct of both the booking process and the actual rental.
Availability or unavailability of the cars presented in the offers of the supplier companies on the website www.eurocars.ro is transmitted to the customer through dialogue with the supplier. Even if the cars are listed on the site, this does not mean that they are available.
The pictures with the cars from the offer on the website www.eurocars.ro are for informational purposes only. They do not show the car that will be rented. The rented car can be of the same model or the same class (in case a car from the same class can no longer be provided, one of a higher class can be offered).
The basic insurance package offered in the car price includes the following insurances: Collision Damage Waiver (CDW), Theft Damage Waiver (TDW), THIRD PARTY Liability (TPL).
The following information on insurance is supplemented by the particular situations specific to each company on the list and included in the lease. The rental agreement signed by you with the rental company is the legal basis for any litigation. Eurocars can not assume any legal responsibility for any litigation or misunderstanding.
This type of insurance covers the damages produced to the car except for theft or attempted theft. For this type of insurance, there is an amount that represents your liability in case of damage and is presented as a deposit blocked on the credit card. This responsibility can be reduced by selecting one of the insurance offers on the www.eurocars.ro website. Eurocars offers you three types of insurance through the rental companies from the list: no protection, premium protection and full protection.
If you choose the option without protection, your responsibility is within the maximum amount specified as deposit for each type of car. In this case, the CDW insurance that companies offer in the displayed price, covers the damage that exceeds this amount, under the conditions specified in the contracts signed with the company.
The options called premium protection and full protection reduce your responsibility to the amounts specified on the website by selecting the protection. There is a deposit that varies depending on the selected company whose details are presented in Chapter 4.
Damages produced by impact, collision with mobile or immobile bodies, found outside or inside the vehicle, scratching, falling, side-slipping or overthrowing;
Damages produced directly or indirectly by fire, explosion and natural phenomena (thunder, flood, earthquake, hail storm, storm, earth sliding or collapse, fumigation, maculation, carbonization as a result of fire);
Damages produced by explosion (including the explosion of the fuel tank);
Damages produced to the spare tires, the tools from the standard endowment, additional equipment, permanent constructive changes, as result of the insured event production;
Damages produced by atmospherical perils (lightening, storm, hurricane, hail or flood, earthquake, collapse of land or landslide, weight of the snow layer, avalanches, including damages indirectly produced by them; for example: fall over the motor vehicles of the thunderstruck trees, motor vehicle damage caused by the objects engaged by storm, hurricane, or water resulted from floods, etc.);
Damages produced by the fall of bodies on the motor vehicle (ice blocks, rocks);
Damages produced by the impact of the motor vehicle against animals;
Damages produced by the fall of the motor vehicle into precipice, water, fall off the bridge.
Damages produced by falls (falling into pits, water during passenger transfer, falls due to bridge breaking, bodies falling down onto cars), skidding or turning over, fire, explosion, thunder, earthquake, floods and land slide.
This policy does not grant insurance for spare parts, slip covers, tarpaulins, fuels or other goods inside the car, for damages occurred as a result of using cars in contests, racing or training there from and nor for damages due to passing through flooded areas, crossing rivers or driving on roads where traffic is forbidden;
The insurance also excludes damages due to manufacturing flaws of the material or execution flaws of components or parts, damages due to temperature influence on the vehicle's engine (for instance: breakdowns at the engine block, cylinder cover or the cooling system due to water freezing) and damages at the engine, gear box or differential gear due to the lack of or insufficient lubrication or overheating because of any other causes than those contained in the insurance, damages due to the tank's explosion during repairs when welding procedure is used.
The report to the police is mandatory in all cases: if the Client is responsible for the accident, if the Client is a casualty, if the Client is the only one involved, if the responsible part is unknown (parking damages, etc). Without these documents the Client takes the full responsibility for the repair costs.
In case of an accident caused by the Client being under the influence of alcohol/drugs/other narcotics, the responsibility for paying all the damages rests with the Client.
In case of an accident the client must immediately announce the event to the rental company. If the client does not respect this condition the responsibility for paying all the damages rests with the Client.
Theft Damage Waiver provides coverage for the theft towards your rented car, provided by an official statement document obtained from the official authorities.
Vehicle theft, burglary of component parts, accessories from the series endowment and/or additionally insured equipment, assembled on the motor vehicle;
Damage or destruction of the motor vehicle or of the component parts as a result of theft or theft attempt on the motor vehicle.
In case of theft insurance is not granted if the police authorities do not confirm the theft or the theft intention by car breaking, after a complain has been registered to the said authorities.
This insurance does not provide coverage in case the original keys and original car papers are not presented by client.
Third Party car Insurance covers you for damage caused by your car to a car owned by a third party in the event of an accident.
he covered risks are for material damages, bodily injuries or decease, damages produced to third parties by the insured.
For material damage to goods in one and the same accident, regardless of the number of people harmed.
For personal injury and death, including non-patrimonial damage, produced in one and same accident, regardless of the number of persons harmed.
The rental companies require a deposit at the beginning of the rental period even in the case of full protection insuraces, to cover fuel consumption and other charges incurred during the rental period. This deposit is wholly or partly deducted as part of the client's indemnity in case of risks not covered by insurance and presented in chapters 3.1.2 and 3.2.2. In most cases, a valid credit card will be required from the principal driver. If the car and the additional accessories are returned in the same state as the takeover and in accordance with the fuel policy and in accordance with the insurance policy, this deposit will be refunded when the vehicle is returned. Some rental companies have a fuel policy where you need to buy the full tank and return the car to the empty tank - in this case, you do not reimburse the unused fuel. Other companies are on the principle of renting the car with the full tank and returning with it full. There is also a situation where the return of the car is demanded with the same amount of fuel that has been received.
In most locations, the minimum rental age is 21 years. Additional charges may apply to certain suppliers for drivers younger than 21 years of age or over 65. Some companies require at least three years of driving experience in the case of powerful cars. The driver must have a national or international driving license issued at least one year before the rental date. The driving license must be appropriate to the category of the vehicle to be driven. The additional driver may be any person other than the main driver who will drive the car rented by him. Even if you rent a car, but you never drive it, you are considered the main driver of the rented vehicle. The additional driver must have the approval of the company to drive the rented vehicle. He must complete and sign a form at the rental office. Rental companies may levy charges for additional drivers. Car Rental Companies reserve the right to refuse car rental for any person deemed inappropriate to drive
The rental period is calculated based on a 24-hour period. After taking over the car, the extension of the rental period and the returns in time will be offered and charged by the supplier.
The length of the rental period begins and ends in accordance with the details on your voucher, and the price will be calculated over a 24-hour period and will be communicated at the time of booking. If you wish to extend the rental period after you have taken the car, or return the car after the term itself, you must contact the rental company and you will need to pay a fee to this supplier which may be higher than that offered by us at the beginning of the rental contract.
In case there are no available cars in the required location, cars can be brought from a different location, with extra charges determined by the distance between locations.
The same extra charges have to be paid if the client drops off the car at a different location than the one he picked up the car from.
Child seats and ski racks (not available for certain vehicles) as well as other extras are available on request at most companies.
There are additional fees that can be claimed by the rental company for services outside the hours of the program or even if this is due to the delay of the flight. Airport delivery / return charges may also be charged. In most locations, the rental company will make delivery / collection to / from the accommodation, and may charge a fee. Full details of the address and time of delivery must be provided at the time of booking.
As a general rule it is forbidden to take the rented car outside of Romania's borders. The exceptions will be discussed with the reservation agents.
Eurocars can not guarantee a certain brand or model of the car. The machines on your voucher are for information and can be replaced with a similar or better model. On the www.eurocars.com website a recommended number of passengers is specified for each type of car. Eurocars does not take responsibility if the vehicles are not suitable for the number of passengers and the amount of luggage. Also, we can not be held liable if you were refused because of the large number of passengers who are going to travel by car.
As a result of assessing the quality of the services provided by car suppliers, your full comments can be displayed on our website. Eurocars reserves the right to modify, deny or delete comments regarding the company's personal discretion. The comments express the personal opinions of eurocars.ro customers who completed a questionnaire after the car's rental.
S.C. EURO EXPRES CAR S.R.L., the owner of www.eurocars.ro portal manages the personal data you provide about yourself carefully ,according to the Romanian legislation on the protection of individuals regarding the processing of personal data and free circulation of data.
The data collected is done for processing on purposes associated to products and services provided by the operator, such as contacting you (inclusively by mail, e-mail, text messages or phone) in connection with offers of car rental services, conducting market studies with a view to determining the customer satisfaction degree, preparation of statistical reports.
The requested data provided are voluntary. Registered information is intended for use by operator and may be disclosed only to the following beneficiaries: you, operator's representatives and operator's contractual partners.
The romanian legislation gives, you enjoy the access right, intervention on data, the right not to be subject to an individual decision and the right to appeal to justice. You also have the right to oppose to the processing of your personal data concerning you and request erasure of data.
To exercise these rights, you can email us the oficial website adress [email protected]. Our Commitment to the client Data Security. Within the specific operational processes, Euro Express carries out personal data collected on Euro Express's geographically located servers outside Romania.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personally identifiable information and personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.
Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. With this in mind we would ask you not to enter any payment card number into fields on our websites, unless that the field is specifically marked for that purpose.